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Visit our showroom! Address: De Run 8239 in Veldhoven
+31 (0)682626812
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Terms and conditions

E-mail: Info@verdano.eu 

Website: www.Verdano.Eu 

Article 1 – Definitions 

  1. Verdano, De Run 8239, 5504EM Veldhoven
  2. Customer: the party with whom Verdano has entered into an agreement. 
  3. Parties: Verdano and the Client jointly. 
  4. Consumer: a customer who is also an individual and who acts in a private capacity. 

Article 2 – Applicability 

  1. These terms and conditions apply to all quotes, offers, work, orders, agreements and deliveries of services or products by or on behalf of VERDANO.
  2. VERDANO and the Customer may only deviate from these terms and conditions if this has been agreed in writing. 
  3. VERDANO and the Customer expressly exclude the applicability of the Customer’s general terms and conditions or those of any third parties. 

Article 3 – Prices 

  1. VERDANO uses prices in euros, both inclusive of VAT and margin, and exclusive of any other costs such as administration or shipping costs, unless agreed otherwise in writing. 
  2. VERDANO reserves the right to change the prices of its services and products on its website and in other communications at any time. 
  3. Increases in the cost price of products or their components, which VERDANO could not have foreseen at the time the offer was made or the contract was concluded, may give rise to price increases. 
  4. The consumer has the right to cancel a contract on the grounds of a price increase as referred to in paragraph 3, unless the increase is the result of a statutory provision.

Article 4 – Samples and models 

  1. Where the Customer has received a sample or model of a product, they may not derive any rights from it other than that it serves as an indication of the nature of the product, unless it has been agreed in writing that the products to be supplied shall correspond to the sample or model.

Article 5 – Payments and payment terms 

  1. VERDANOmag may require a deposit of up to 100% of the agreed amount upon entering into the contract. 
  2. The Customer must have made a payment in arrears following delivery.
  3. The payment deadlines applied by VERDANO are strict deadlines. This means that if the Customer has not paid the agreed amount by the last day of the payment term at the latest, they are automatically in default, without VERDANO having to send the Customer a reminder or give notice of default. 
  4. VERDANO may make delivery conditional upon immediate payment or may require security to be provided for the full amount of the services or products. 
  5. 5. The Customer pays for products directly in the shop.

Article 6 – Right of reclamation 

  1. If the Customer is in default, VERDANO may invoke the right of retention in respect of the unpaid products delivered to the Customer. 
  2. VERDANO shall exercise its right of reclamation by sending a written or electronic notice to the Customer. 
  3. As soon as the Customer has been notified that the right of reclamation has been invoked, the Customer must return the products in question to VERDANO immediately, unless otherwise agreed in writing.
  4. The Customer shall bear the costs of collecting or returning the products referred to in paragraph 3.

Article 7 – Right of withdrawal 

  1. A consumer may cancel an online purchase within 14 days of purchase without giving any reason. This right of withdrawal does not apply where:

the product has been used; it is a product that is liable to deteriorate rapidly, such as food or flowers; it is a product that has been specially made to the consumer’s specifications or customised; it is a product that cannot be returned for hygiene reasons, such as underwear or swimwear; the seal is not intact, in the case of data carriers containing digital content, such as DVDs or CDs; the product or service relates to accommodation, a journey, restaurant services, transport, a catering service or a form of leisure activity; the product is a single issue of a magazine or newspaper; the consumer has waived their right of withdrawal 

  1. The 14-day cooling-off period in paragraph 1 begins: on the day after the consumer receives the final product or part of a single order as soon as the consumer has confirmed that they will receive digital content via the internet
  2. The consumer may exercise their cooling-off period by sending an email with that subject line to info@Verdano.nl.
  3. The consumer must return the product to VERDANO within 14 days of sending the email referred to in paragraph 3; the return is at the consumer’s own expense and risk.
  4. If the consumer does not return the product within 14 days of exercising their right of withdrawal, that right lapses.
  5. The right of return applies only to online purchases; products purchased in-store must be thoroughly checked by the customer for condition and signs of wear. As a large proportion of the products we sell show signs of wear and tear, no rights or obligations can be attached to them; the items are in the condition as seen in the showroom. 

Article 8 – Reimbursement of delivery charges 

  1. The costs incurred for the dispatch or delivery of products can never be reclaimed by the consumer retrospectively in the event of a return.  

Article 9 – Reimbursement of return postage costs 

  1. In the event of a return, the consumer is responsible for the costs of returning the product. 
  2. Returns are at the consumer’s own expense and risk; if goods arrive damaged whilst being returned, the consumer is liable for the damage.

 

Article 10 – Right of suspension 

  1. Unless the Customer is a consumer, they hereby waive the right to suspend the performance of any obligation arising from this agreement.

Article 11 – Right of retention 

  1. VERDANO may exercise its right of retention and, in that event, retain the Customer’s products until the Customer has paid all outstanding invoices from VERDANO, unless the Customer has provided sufficient security for those costs. 
  2. The right of retention also applies on the basis of previous agreements under which the Customer still owes money to VERDANO.
  3. VERDANO shall not be liable for any loss or damage suffered by the Customer as a result of its exercise of its right of retention. 

 

Article 12 – Set-off 

  1. Unless the Customer is a consumer, they waive their right to set off a debt owed to VERDANO against a claim against VERDANO. 

Article 13 – Retention of title 

  1. VERDANO shall remain the owner of all products supplied until the Customer has paid all outstanding invoices from VERDANO relating to an underlying agreement, including claims arising from failure to perform. 
  2. Until the time specified in paragraph 1, VERDANO may exercise its right of retention of title and reclaim the goods. 
  3. Until ownership has passed to the Customer, the Customer must not pledge, sell, dispose of or otherwise encumber the products.
  4. Should VERDANO invoke its retention of title, the contract shall thereby be rescinded and VERDANO shall be entitled to claim compensation, loss of profit and interest from the Customer. 

Article 14 – Delivery 

  1. Delivery is subject to availability.
  2. Delivery will be made to VERDANO, unless otherwise agreed.
  3. Delivery of products ordered online takes place at the address specified by the Customer.
  4. If the Customer fails to pay the agreed amounts, or fails to pay them on time, VERDANO may suspend its obligations until the Customer has paid. 
  5. In the event of late payment, this constitutes a breach of the Customer’s obligations, as a result of which the Customer cannot hold VERDANO responsible for any delay in delivery. 

Article 15 – Delivery time 

  1. VERDANO’s delivery times are indicative. Should delivery be delayed, the Customer may not derive any rights from this, unless otherwise agreed in writing. 
  2. The delivery period commences when the Customer has completely finished the ordering process and has received confirmation of this from VERDANO.
  3. The Customer shall not be entitled to compensation and may not rescind the contract if VERDANO delivers later than agreed. The Customer may, however, cancel the contract if this has been agreed in writing, or if VERDANO is unable to deliver within 14 days of being given written notice to do so, or if the Customer and VERDANO have agreed otherwise. 

Article 16 – Actual delivery 

  1. The Customer must ensure that the actual delivery of their ordered products can take place on time.

Article 17 – Transport costs 

  1. The Customer shall pay the transport costs, unless the Customer and VERDANO have agreed otherwise in writing. 

Article 18 – Packaging and dispatch 

  1. If the packaging of a delivered product has been opened or damaged, the Customer must ask the carrier to make a note of this before accepting the product. If the Customer fails to do so, they cannot hold VERDANO liable for any damage. 
  2. If the Customer arranges the transport of a product themselves, they must report any visible damage to the products or the packaging to VERDANO prior to transport. If the Customer fails to do so, they cannot hold VERDANO liable for any damage. 

Article 19 – Retention 

  1. If the Customer takes delivery of the ordered products after the agreed delivery date, the risk of any loss of quality shall be borne entirely by the Customer.
  2. Any additional costs arising from the early or late collection of products shall be borne entirely by the Customer.

Article 20 – Assembly and/or installation 

  1. Although VERDAN endeavours to carry out all assembly and/or installation work to the best of its ability, it accepts no liability whatsoever in this regard, except in cases of wilful misconduct or gross negligence. 

Article 21 – Warranty 

  1. The product warranty applies only to defects caused by faulty manufacture, design or materials.
  2. The warranty does not apply:

– in the case of normal wear and tear 

– for damage caused by accidents 

– for damage caused by modifications made to the product 

– for damage caused by negligence or improper use by the Customer 

– where the cause of the fault cannot be clearly identified 

– for second-hand products 

  1. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties passes to the Customer at the time they are legally and/or physically delivered, or at least come into the possession of the Customer or a third party who takes delivery of the product on the Customer’s behalf.

 

Article 22 – Indemnity 

  1. The Customer shall indemnify VERDANO against all claims by third parties relating to the products and/or services supplied by VERDANO. 

Article 23 – Complaints 

  1. The Customer must inspect any product supplied or service provided by VERDANO as soon as possible to check for any defects. 
  2. If a product supplied or a service provided does not meet the Customer’s reasonable expectations, the Customer must notify VERDANO of this within two weeks of receiving the product. 
  3. A consumer must notify VERDANO of the defect no later than two weeks after discovering it. 
  4. The Customer should provide as detailed a description as possible of the shortcoming, so that VERDANO can respond appropriately. 
  5. The Customer must demonstrate that the complaint relates to a contract between the Customer and VERDANO.
  6. Where a complaint relates to work currently in progress, the Client may not require VERDANO to carry out work other than that agreed. 

Article 24 – Notice of default 

  1. The Customer must notify VERDANO in writing of any notice of default.
  2. The Customer is responsible for ensuring that their notice of default is actually received by VERDANO in good time. 

Article 25 – Customer Liability 

  1. Where VERDANO enters into an agreement with several Clients, each of them is jointly and severally liable for the fulfilment of the terms of that agreement. 

 

Article 26 – VERDANO’s Liability 

  1. VERDANO is only liable for damage suffered by the Customer where such damage is caused by wilful misconduct or gross negligence. 
  2. Where VERDANO is liable for damages, this shall apply only to direct damages arising out of the performance of an underlying contract. 
  3. VERDANO is not liable for indirect damage, such as consequential damage, loss of profit or damage to third parties. 
  4. Where VERDANO is liable, such liability is limited to the amount paid out under a valid (professional) liability insurance policy. If no insurance policy has been taken out or if no compensation is paid, liability is limited to the invoice amount (or part thereof) to which the liability relates. 
  5. All images, photographs, colours, drawings and descriptions on the website or in a catalogue are for illustrative purposes only and shall not give rise to any claim for compensation, termination or suspension.

Article 27 – Limitation period 

  1. Any right the Customer may have to compensation from VERDAN shall lapse 12 months after the event from which the liability arises, whether directly or indirectly. This does not preclude the provisions of Article 6:89 of the Dutch Civil Code. 

Article 28 – Termination 

  1. The Customer may terminate the contract if VERDANO fails to fulfil its obligations through its own fault, unless such failure does not justify termination due to its special nature or minor significance. 
  2. If VERDANO is still able to fulfil its obligations, the contract may only be terminated once VERDANO is in default. 
  3. VERDANO may terminate the agreement with the Customer if the Customer fails to fulfil their obligations under the agreement in full or on time, or if VERDANO becomes aware of circumstances that give it good reason to believe that the Customer will not fulfil their obligations. 

Article 29 – Force majeure 

  1. In addition to Article 6:75 of the Dutch Civil Code, a failure on the part of VERDANO shall not be attributable to VERDANO by the Customer in the event of force majeure. 
  2. The force majeure situation referred to in paragraph 1 includes, amongst other things: 

– a state of emergency, such as a civil war or a natural disaster 

– breach of contract or force majeure on the part of suppliers, delivery drivers or others 

– power, electricity, internet, computer or telecoms faults 

– computer viruses 

– strikes 

– government measures 

– transport problems / a supplier who fails to meet the agreed delivery date 

– bad weather conditions 

– work stoppages 

  1. Where a force majeure event occurs as a result of which VERDANO is unable to fulfil one or more of its obligations to the Customer, those obligations shall be suspended until VERDANO is able to fulfil them. 
  2. Once a force majeure event has lasted for at least 30 calendar days, both the Customer and VERDANO may terminate the agreement in whole or in part in writing. 
  3. In the event of force majeure, VERDANO shall not be required to pay any compensation to the Customer, even if VERDANO benefits from this. 

Article 30 – Amendment of the contract 

  1. Where it is necessary to amend a concluded contract in order to fulfil it, the Customer and VERDANO may amend the contract. This does not apply to products that the Customer has purchased in a physical shop. 

Article 31 – Amendments to the general terms and conditions 

  1. VERDANO may amend these terms and conditions. 
  2. VERDANO may always make minor changes. 
  3. VERDAN will discuss any significant changes with the Customer in advance wherever possible. 
  4. A consumer may terminate the underlying contract in the event of a significant change to the terms and conditions.

Article 32 – Transfer of rights 

  1. The Customer may not transfer any rights arising from a contract with VERDANO to third parties without VERDANO’s written consent. 
  2. This provision shall be deemed to be a clause having the effect of a property law provision as referred to in Article 3:83(2) of the Dutch Civil Code.

Article 33 – Consequences of nullity or voidability 

  1. Should one or more provisions of these general terms and conditions prove to be void or voidable, this shall not affect the remaining provisions of these terms and conditions.
  2. In such cases, a provision that is void or voidable shall be replaced by a provision that most closely reflects what VERDANO had in mind on that point when drafting the terms and conditions. 

Article 34 – Governing law and competent court 

  1. These general terms and conditions are governed by Dutch law.
  2. The court in the district where VERDANO has its registered office shall have exclusive jurisdiction to hear any disputes between the Customer and VERDANO, unless otherwise provided for by law. 

 

Drawn up on 19 May 2026.